All orders £35.00 and over receive free postage and packaging, under £35.00, we charge £1.25 postage and packaging..
You should expect to receive your order in between 2 and 4 working days, which in our case are Monday to Saturday, except Bank holidays. We try to despatch items the same business day as we receive the order, but if it arrives after 3pm, we may despatch it the following working day. We use My Hermes to deliver your order, or a suitable alternative.
We do our best to make sure all our items are in stock, but occasionally may run out. In this case, we will contact you to arrange either a refund or suitable alternative, using details you provide when you place your order.
We will always obtain proof of posting or a tracking number, whichever is appropriate. If your order fails to arrive, please notify us as soon as possible. We will lodge a complaint with the postage provider, but this may not be until 15 days after you placed the order. In this case, we will contact you to arrange either a refund or suitable alternative, using details you provide when you place your order.
Please read our full terms and conditions before ordering.